Shipping policy

SHIPPING POLICY


Effective Date: July 20, 2026

At Fragrances by Chi, we are committed to processing and shipping your order as efficiently as possible. By placing an order with us, you agree to the terms outlined in this Shipping Policy. 

Order Processing


  • Orders are processed in the order they are received.


  • Please allow 2-7 business days for order processing before shipment.


  • Business days exclude weekends, holidays, and company-observed closures.


  • During sales, promotions, product launches, or holiday periods, processing times may be extended.


Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, when available. 

Shipping Rates


Shipping costs are calculated at checkout based on your selected shipping method, package weight, destination, and carrier rates. 

Shipping fees are non-refundable once an order has been shipped. 

Delivery Estimates


Estimated delivery times begin after order processing is completed and may vary depending on: 

  • Carrier delays


  • Weather conditions


  • Peak shipping seasons


  • Natural disasters


  • Supply chain disruptions


  • Other circumstances beyond our control


Delivery dates are estimates only and are not guaranteed. 

Incorrect Shipping Information


Customers are responsible for providing complete and accurate shipping information at checkout. 

Fragrances by Chi is not responsible for orders delayed, returned, misdelivered, or lost due to incorrect or incomplete shipping information provided by the customer. 

If an order is returned to us due to an incorrect address, the customer may be responsible for any additional shipping charges required to reship the package. 

Lost, Stolen, or Delayed Packages


Once an order has been transferred to the shipping carrier, ownership and responsibility for delivery pass to the customer. 

Fragrances by Chi is not responsible for: 

  • Lost packages


  • Stolen packages


  • Carrier delays


  • Misdelivered packages


  • Packages marked as delivered by the carrier


Customers are encouraged to contact the shipping carrier directly regarding delivery issues, claims, or investigations. 

Damaged Shipments


If your order arrives damaged, you must contact us within 48 hours of delivery at inquiries@fragrancesbychi-ps717.com. 

To initiate a damage claim, please provide: 

  • Your order number


  • Clear photographs of the damaged item(s)


  • Photographs of the shipping packaging


  • A description of the damage


Failure to report damage within 48 hours may result in denial of the claim. 

Shipping Restrictions


Certain fragrance products may be subject to shipping restrictions due to carrier regulations regarding alcohol-based or flammable products. 

We reserve the right to refuse, limit, or cancel shipments to locations where applicable laws or carrier policies prohibit delivery. 

International Shipping


If international shipping is offered: 

  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.


  • Fragrances by Chi is not responsible for delays caused by customs processing.


  • Shipping fees, duties, and taxes are non-refundable.


No Refunds on Shipping Charges


Shipping charges are non-refundable, including in cases of: 

  • Delivery delays


  • Refused packages


  • Returned packages


  • Incorrect addresses provided by the customer


  • Carrier-related issues outside our control


Contact Information


Fragrances by Chi

Email: inquiries@fragrancesbychi-ps717.com
Website: https://fragrancesbychi-ps717.com 



By placing an order with Fragrances by Chi, you acknowledge that you have read, understood, and agreed to this Shipping Policy.