Refund policy
No Refund, No Return Policy
Due to the personal nature of our products and the importance of maintaining hygiene, health, and safety standards, all sales are final.
Perfumes, fragrance oils, body oils, room sprays, and all related scented products cannot be returned, exchanged, or refunded once purchased, regardless of whether the product has been opened, used, tested, or remains unopened.
We are unable to accept returns because we cannot verify whether a product has been exposed to contamination, altered conditions, or improper storage after it leaves our control. This policy is in place to protect the health and safety of all customers.
Customers are responsible for reviewing product descriptions, ingredient information, scent notes, and any applicable warnings before making a purchase. We encourage customers with known allergies or sensitivities to carefully review our Allergy and Adverse Reaction Disclaimer prior to use.
Refunds, returns, exchanges, store credits, or replacements will not be provided for:
- Dislike of scent or fragrance profile
- Allergic reactions or sensitivities
- Personal preference changes
- Improper use or storage
- Normal variations in natural ingredients
- Opened or unopened products
The only exception is if the incorrect product was sent. Any such claims must be reported within 48 hours of delivery and must include photographic evidence of the issue. A replacement item will be dispatched once we receive the item that was mistakenly sent out.
By completing a purchase, you acknowledge that you have read, understood, and agreed to this No Refund & No Return Policy.
Cancellations
To start a cancellation, you can contact us at inquiries@fragrancesbychi-ps717.com. Cancellations will only be considered if your request is received prior to order being prepared and processed.